Products
What are your standard sizes and paper selections?
The majority of our personalized styles are A2 flat cards (5.5x4.25”) and printed on either 100 lb. Felt Bright White card stock or smooth soft white stock. The felt has s a slight texture to the stock, that has a nice feel and is easy to write on. Some of our ready to ship and kid’s styles are printed on 100lb. smooth white stock.
What color envelopes do you have to choose from?
We offer a wide range of envelope choices to coordinate or match any stationery style. View our color chart & envelope colors here.
Can you use a custom color that’s not included on your list?
We are happy to match any color or logo provided. Please email a swatch or color number to custom@joycreativeshop.com
Can I get a discount if I’m ordering a large quantity of stationery sets or notepads?
We’d love to discuss a bulk order discount. Please email us with your order details and we’ll work with you the best we can to get the price adjusted.
Can I see a proof of my order before it goes to print?
We’re happy to send a proof to make sure you’re more than thrilled with your design and color choices. Please note this extends the processing time by 2-3+ business days depending on how quickly a response back is sent. If an emailed proof goes unresponded to after 7 business days, we will process the order with the selections you made.
Do you offer custom designed products? If we need something that isn’t listed in the shop?
We do! And we love creating products for our customers. Send us an email (Custom@joycreativeshop.com) with what you’re hoping to have made and we’ll do our best to make it happen! Please note, there is a one time design fee and quantity minimums for all custom orders. To learn more, click here.
Order Processing & Shipping Times
What is your normal processing time once an order is placed?
We (normally) process all orders within 1-2 business days* Once an order is placed, you have about 1-2 hours to cancel or make an adjustment. After that time, the only thing that can be changed is a shipping address.
Once processed, your order will ship within 5-7 business days
*During holiday months, the processing time can be pushed back to 7-10 business days.
If I place an order today, when will it arrive?
Here is the quick math...your order will arrive in 7-10 business days (sometimes sooner). We process all orders within 1-2 business days, your order will ship within another 5-7 days. Shipping and seasonality can vary the delivery.
I need my order fast, can I get it rushed?
Yes! We do have two choices for a rush order.
We offer a 2 Day Air shipping upgrade for $45. The order processing & printing time remains the same 5-7 days, but the shipping is expedited. If you have a need by date, please send us an email hello@joycreativeshop.com and we will do what we can to get your order to you!
What methods of shipping do you use to ship orders?
We use both USPS, UPS Ground Advantage, UPS Ground & UPS 2nd Day Air.
Will my order arrive all in one shipment?
We do our best to ship your order complete in one shipment. If an order is on backorder, there is a chance it'll be separated into 2 shipments.